Return Policy
Last updated September
Thank you, we hope you are happy with your purchase! If you are not completely satisfied with your purchase for any reason, let us know and let's see if there's something we can do! You may return it to us for a full refund or store credit. Please see below for more information on our orders and return policy.
ORDER STATUS
You will be notified via email when your order is confirmed, and additionally when we ship or have it ready for pickup. If you have questions or need further assistance, please contact us via email at request@thebeadgallery.com or text us at 808-436-4930 and one of us will be happy to help you!
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email us at request@thebeadgallery.com and let us know that you will be sending it back. Place the item securely in its original packaging or equivalent, and mail your return to the following address:
The Bead Gallery, Honolulu
885 Queen Street, Suite D
Honolulu, HI 96813
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will issue your refund back to the card it was charged on and email you a notification. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
EXCEPTIONS
For defective or damaged products, please contact us to arrange a refund or exchange.
Please Note
Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
(808) 436-4930
request@thebeadgallery.com
Aloha!! Jamie