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Return Policy

 Last updated November 13, 2020

Thank you, we hope you are happy with your purchase! If you are not completely satisfied with your purchase for any reason, let us know and let's see if there's something we can do!  You may return it to us for a full refund or store credit. Please see below for more information on our orders and return policy.


Log into our system and go to your account to check your order status!

If you have questions or need further assistance, please contact us via email at or call us at 808-589-2600 and one of us will be happy to help you! Aloha!


All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

The Bead Gallery Honolulu

Attn: Returns


1130 North Nimitz Hwy #A132  

Honolulu, HI 96817  

United States  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 


After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return.  Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 


For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

Please Note

Sale items are FINAL SALE and cannot be returned.     


If you have any questions concerning our return policy, please contact us at:

(808) 589-2600