From Our Hands to Yours
Every order is carefully curated and packed by Jason and Jamie in Honolulu. As a dedicated team of two, we take great pride in preparing every package with care — and we ship on a clear, predictable schedule so you always know what to expect.
Our Weekly Schedule
Order by Monday
Place your order before Monday at 11:59 PM Hawaii Standard Time to be included in that week's shipment.
Packed Tuesday
Every order is pulled and prepared by hand on Tuesday, inspected for quality, and packed with care.
Ships Wednesday
All orders ship on Wednesday. You'll receive a confirmation email with tracking as soon as it's on its way.
Orders placed after the Monday 11:59 PM HST cutoff will be included in the following week's shipment. All products ship from our store in Hawaii — transit times will be longer for orders heading to the continent.
Shipping Services
We ship using the United States Postal Service. At checkout, you can choose the USPS service that best fits your needs and budget.
USPS First Class Mail
Starts at $6.005 – 7 Business Days
Orders weighing 13 oz or less
USPS Priority Mail
Starts at $17.003 – 5 Business Days
Rush Processing
+ $10.00 flat feeShips within 48 business hours
Expedites our handling time only — does not change carrier transit time
Special Offers
Free Shipping
Free shipping on most domestic orders $150+. If your combined order weighs over 13 oz, you will be responsible for any shipping charges over $6.00 — we will invoice you separately.
Ohana+ Membership
Ohana+ members receive free shipping on most domestic orders $99+ and can use Pay Hold Ship (PHS): pay for your items, let us hold them at the shop, and ship everything together when you are ready. Join Ohana+ to see current member benefits.
In-Store Pickup
Orders can be picked up during our store hours of Friday - Sunday: 3-6pm. If you cannot make those days, please contact us via WhatsApp or email to set up another time. After 60 days we will ask you for payment and ship :)
International Orders
We love our international Ohana! Please contact us before placing an order so we can determine the shipping costs for you.
Ways to Shop
You can shop with us through our website, during our pop-up sales on Facebook and YouTube, or by reaching out directly via email at request@thebeadgallery.com or by WhatsApp at (808) 436-4930.
We Want You to Love It
If something isn't quite right, email us at request@thebeadgallery.com or message us on WhatsApp within 14 days of delivery. Please wait for our approval and instructions before mailing anything.
Standard returns must be unused, unworn, and unaltered, with original tags and labels attached when they were supplied. Custom orders, sale items, and items marked final sale are not eligible for return.
For an approved standard return, return postage is customer-paid. We can email a printable return-address label, or mail a paper one if you don't have a printer. An address-only label is not prepaid postage.
If we confirm an item arrived faulty or damaged, or we sent the wrong item, variant, or quantity, we'll email a prepaid USPS return label if the item needs to come back. Preference, fit, and change-of-mind returns do not qualify for prepaid postage.
On Oʻahu? Once your return is approved, you're welcome to bring it to the shop during current open hours instead. See hours and directions.
Return Policy at a Glance
Questions? We are here.
Shipping from Hawaii means a little extra travel time, but every package is packed with a lot of aloha. If you have any questions about your order, we are always just a WhatsApp message or email away.