Returns
Every order leaves our shop packed with care and a little aloha. If something isn’t quite right, reach out as soon as you notice — within 14 days of delivery — and we’ll help you figure out the next step together.
One thing before anything goes in the mail: if the fit, length, or clasp isn’t quite right, tell us before sending it back — sometimes a small adjustment is all a piece needs, and we’re happy to talk through options.
Eligibility
Returned items need to come back the way they left us — unused, unworn, and unaltered, with any original tags and labels still attached. Custom orders, sale items, and items marked final sale aren’t eligible for return; custom pieces especially are made just for you. Not sure whether your item qualifies? Just ask — we’re happy to check.
How to Start a Return
Email us at request@thebeadgallery.com or message us on WhatsApp. Include your order number, the item or items you’d like to send back, and a quick note about what happened. A photo can help us assess the best next step—and in some cases, may mean a return isn’t needed.
Please wait for our approval and instructions before mailing anything — that way your package comes back to the right place and nothing gets lost along the way.
Return Shipping
For an approved standard return, we ask that you cover return postage. We can email you a printable return-address label, or mail you a paper one if you don’t have a printer — just let us know. One helpful note: an address label tells USPS where to send the package, but it isn’t prepaid postage, so you’ll still add stamps or pay at the counter.
On Oʻahu? Once your return is approved, you’re welcome to bring it to the shop during open hours instead. See current hours and directions.
If Something Arrived Faulty, Damaged, or Not What You Ordered
That one’s on us, and we’ll make it right. Once we confirm the item arrived faulty or damaged — or that we sent the wrong item, variant, or quantity — if we need the item back, we’ll email you a prepaid USPS return label, even if the item wouldn’t normally be eligible for return. (This applies to our mistakes only, not preference, fit, or change-of-mind returns.)
Once Your Return Arrives
After we receive your approved return, we will authorize the final resolution. We will issue store credit or a gift card within 48 business hours of receiving the return.
Questions?
We’re always glad to help. Email request@thebeadgallery.com or message us on WhatsApp.
With aloha,
Jamie, Jason & The Bead Gallery Ohana