From Our Hands to Yours
Our expansive 30-year collection may make us look like a big business, but there are just two of us behind your orders: Jamie and Jason. Every order is pulled, checked, and packed with aloha here in Honolulu.
Our Weekly Schedule
Tuesday–Wednesday
We pull your orders and double-check the items and quantities. With hundreds of little pieces to keep track of, we take our time and do our best to get every one right.
Thursday–Friday
We pack and ship, with most orders going out on Thursday or Friday. You'll receive a shipping confirmation email with tracking so you can follow your package's journey.
We also ship smaller batches throughout the week. If your order arrives in time for an earlier mail run, we'll send it sooner.
Carrier delivery estimates begin when USPS receives your package, after our order preparation time. Mahalo! We appreciate you for your order, and for giving us the time to pack with care.
Shipping Services
We ship from Hawaiʻi using the United States Postal Service. Ground Advantage is the lower-cost choice when you can wait; Priority Mail is our recommendation when timing matters. Both include tracking.
USPS Ground Advantage
Starts at $9.9510+ business days to the continent after mailing
Available for eligible lightweight orders at checkout. Delivery can take considerably longer than 10 business days.
USPS Priority Mail
Starts at $14.652–4 business days to or from Hawaiʻi after mailing
The faster choice for gifts or projects with a date on the calendar. This changes carrier transit time, not our weekly order preparation schedule.
Rush Processing
+ $10.00 flat feeShips within 48 business hours
Expedites our handling time only — does not change carrier transit time
Priority Mail rates: Small $14.65, Medium $25.80, and Large $36.10. Selected tools ship in a padded flat-rate envelope for $15. Available services and your final shipping total are shown at checkout.
Why Ground Advantage takes longer from Hawaiʻi
USPS now moves Ground Advantage packages between Hawaiʻi and the continent primarily by surface transportation, which can include a boat trip across the Pacific. We've also seen extra delays as packages move through San Francisco. The lower postage price comes with a longer wait, so please give your beads some extra travel time.
Priority Mail is the faster option. USPS estimates 2–4 business days to or from Hawaiʻi, compared with 10 or more business days for Ground Advantage between Hawaiʻi and the continent. These are estimates, not guaranteed arrival dates, and they begin after we hand your package to USPS.
Read the current USPS delivery estimates →Special Offers
Shipping Update
Free shipping is paused until further notice. This applies to new purchases. Free shipping already earned on existing orders will be honored.
Ohana+ Membership
Ohana+ members can use Pay Hold Ship (PHS): pay for your items, let us hold them at the shop, and ship everything together when you are ready. Join Ohana+ to see current member benefits.
In-Store Pickup
Orders can be picked up during our store hours of Friday - Sunday: 3-6pm. If you cannot make those days, please contact us via WhatsApp or email to set up another time. After 60 days we will ask you for payment and ship :)
International Orders
We love our international Ohana! Please contact us before placing an order so we can determine the shipping costs for you.
Ways to Shop
You can shop with us through our website, during our pop-up sales on Facebook and YouTube, or by reaching out directly via email at aloha@thebeadgallery.com or by WhatsApp at (808) 436-4930.
We Want You to Love It
If something isn't quite right, email us at aloha@thebeadgallery.com or message us on WhatsApp within 14 days of delivery. Please wait for our approval and instructions before mailing anything.
Standard returns must be unused, unworn, and unaltered, with original tags and labels attached when they were supplied. Custom orders, sale items, and items marked final sale are not eligible for return.
For an approved standard return, return postage is customer-paid. We can email a printable return-address label, or mail a paper one if you don't have a printer. An address-only label is not prepaid postage.
If we confirm an item arrived faulty or damaged, or we sent the wrong item, variant, or quantity, we'll email a prepaid USPS return label if the item needs to come back. Preference, fit, and change-of-mind returns do not qualify for prepaid postage.
On Oʻahu? Once your return is approved, you're welcome to bring it to the shop during current open hours instead. See hours and directions.
Return Policy at a Glance
Questions? We are here.
Shipping from Hawaii means a little extra travel time, but every package is packed with a lot of aloha. If you have any questions about your order, we are always just a WhatsApp message or email away.