Frequently Asked Questions

Are you open for business?

We are now on 885 Queen Street and are OPEN via in-store shopping, website, text and private appointments!

Do you have *this* item, or can you assist me further?

Thank you for choosing to ask US! OUR REQUEST HOTLINES ARE: email request@thebeadgallery.com or text: 808-436-4930

Where is TBG based? Do you have a store I can visit?

We are are brick and mortar store located in Honolulu, Hawaii and we are OPEN again for in-store browsing, or you can schedule a virtual or private shopping visit!

Where are your products shipped from?

We ship from our store in Honolulu, Hawaii and offer curbside pick up!

Can I expedite my shipping?

We are a tiny team of two and we do our best to ship within 1 week of payment. Please contact us if you are having a bead emergency!

Can I return something if I don't like it?

Yes, please contact us first to let us know the reason, and check out our Return Policy.

When will my order ship and how much will it cost?

Our shipping via USPS starts at $5. For more info, see Shipping details here.

Which payment methods does TBG accept?

We accept all credit cards and Paypal.

How can I contact you?

Our store text phone is 808-436-4930, email us at request@thebeadgallery.com or call us directly at 808-589-2600 during curbside hours when we are staffed!

What if I have missing/damaged items?

We will definitely work with you on missing or items damaged in transit. Please contact us right away!

My package was lost or stolen...

Please contact us right away so we can assist you!

Do you ship internationally?

Yes, we can! Please contact us before starting an order so we can discuss the actual shipping costs.