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Frequently Asked Questions

Where is TBG based? Do you have a store I can visit?
We are located in Honolulu, Hawaii and definitely look forward to your visit!

Where are your products shipped from?
We ship from our store in Honolulu, Hawaii

Can I expedite my shipping?
Not at this time.  Please call us if you are having a bead emergency!

Can I return something if I don't like it?
Yes, please contact us first to let us know the reason, and check out our Return Policy.

When will my order ship and how much will it cost?
See Shipping here.

You don't stock an item I need. Can you get it for me?
Yes, we do special orders and requests.

Which payment methods does TBG accept?
We accept all credit cards and Paypal.

How can I contact you?
Our store phone is 808-589-2600 (HST), email us at info@thebeadgallery.com

What if I have missing/damaged items?
We will definitely work with you on missing or items damaged in transit.  Please contact us right away!

My package was lost or stolen...
Please contact right us way so we can assist you!

Do you ship internationally?
Yes! Please contact us before starting an order so we can discuss the actual shipping costs.