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Frequently Asked Questions

COVID UPDATE: JUNE 23, 2020

Are you open for business?
We are currently OPEN via website, phone and text, but the store is NOT open for visitors.  We will be resuming customers for short appointments based on the social distancing requirements.  Please inquire!  (808) 589-2600 or email info@thebeadgallery.com

Do you have *this* item?
Thank you for choosing to ask US!  Please email request@thebeadgallery.com or text: (436)-4930

Where is TBG based? Do you have a store I can visit?
We are are brick and mortar store located in Honolulu, Hawaii and definitely look forward to your visit one day in the future!!

Where are your products shipped from?
We ship from our store in Honolulu, Hawaii and offer curbside pick up from Tuesdays - Saturdays from 12-5pm.  Please call us for more info!! 808-589-2600

Can I expedite my shipping?
We do our best to ship within 24-48 hours of payment.  Please call us if you are having a bead emergency!

Can I return something if I don't like it?
Yes, please contact us first to let us know the reason, and check out our Return Policy.

When will my order ship and how much will it cost?
See Shipping here.

You don't stock an item I need. Can you get it for me?
Yes, we do special orders and requests.

Which payment methods does TBG accept?
We accept all credit cards and Paypal.

How can I contact you?
Our store phone is 808-589-2600 (HST), email us at info@thebeadgallery.com

What if I have missing/damaged items?
We will definitely work with you on missing or items damaged in transit.  Please contact us right away!

My package was lost or stolen...
Please contact right us way so we can assist you!

Do you ship internationally?
Yes! Please contact us before starting an order so we can discuss the actual shipping costs.