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Frequently Asked Questions

COVID UPDATE: SEPTEMBER 26, 2020

 

• Are you open for business?

We are currently OPEN via website, phone and text, but the store is NOT open for visitors.  We are doing orders, curbside pickup, shipping and the BEST WAY TO BEAD SHOP EVER!!!: VIRTUAL APPOINTMENTS!!!

• Do you have *this* item, or can you assist me further?

Thank you for choosing to ask US!  OUR REQUEST HOTLINES ARE: email request@thebeadgallery.com or text: 808-436-4930

• Where is TBG based? Do you have a store I can visit?

We are are brick and mortar store located in Honolulu, Hawaii and while we are currently closed to in-store visits, we definitely look forward to your visit one day in the future!!

• Where are your products shipped from?

We ship from our store in Honolulu, Hawaii and offer curbside pick up!

🚗 CURBSIDE PICK-UP TIMES:

THURSDAY & FRIDAY FROM 11-6

SATURDAY & SUNDAY FROM 11-2

Please call us for more info or from your car at pickup time: 808-589-2600

• Can I expedite my shipping?

We do our best to ship within 24-48 hours of payment.  Please call us if you are having a bead emergency!

• Can I return something if I don't like it?

Yes, please contact us first to let us know the reason, and check out our Return Policy.

• When will my order ship and how much will it cost?

Our shipping via USPS starts at $4. For more info, see Shipping details here.

• Which payment methods does TBG accept?

We accept all credit cards and Paypal.

• How can I contact you?

Our store phone is 808-589-2600 (HST), email us at info@thebeadgallery.com

• What if I have missing/damaged items?

We will definitely work with you on missing or items damaged in transit.  Please contact us right away!

• My package was lost or stolen...

Please contact us right away so we can assist you!

• Do you ship internationally?

Yes, we can! Please contact us before starting an order so we can discuss the actual shipping costs.

• Do you have LAYAWAY?

Yes, we do! This is a perfect plan if you want to invest in a beautiful piece that is limited or rare! We will split your payments into 3, using PayPal Monthly invoices that are sent on the same date every month for 3 months.
•Any item over $300 can be split into 3 equal payments over 3 months. The first month’s payment will be due upon order.
•Orders need to be done with a staff person over the phone (do not put in the cart and process)
•We will hold your item until the last payment is received, and then we will arrange either shipment or curbside pickup, yay!
•You can choose to pay off your bill earlier by contacting us directly, as you are not able to change the Paypal invoices on your own.
•Limit - 1 layaway item at any given time.
•Once you start payments, no refunds will be processed, however we will issue store credit for any payments made.